Acceptable Use Policy

Physiodemy Ltd
Last updated: 5 May 2026
Version: 1.0 (DRAFT — subject to solicitor review before publication)

IMPORTANT. This Acceptable Use Policy ("AUP") applies to everyone who uses physiodemy.com or any Physiodemy service. It is intended to keep the platform safe, lawful and useful for our community of clinicians, students and sports-medicine professionals. Have a solicitor review before publishing. This document is not legal advice.

1. About this Policy

This Acceptable Use Policy ("AUP") sets out the rules for using https://physiodemy.com (the "Site"), including any account area, course pages, downloadable resources, comments, forums, assignments, communities, support channels, and any communications you send us or any other User ("User", "you").

The AUP forms part of, and is incorporated by reference into, our Terms and Conditions at https://physiodemy.com/terms-and-conditions/. Capitalised terms not defined here have the meaning given in the Terms.

By accessing or using the Site you agree to follow this AUP. If you do not agree, you must stop using the Site.

2. Who this Policy applies to

This AUP applies to all Users, including:

Consumers (individuals buying for personal use);
Healthcare Professionals using Physiodemy for CPD or clinical reference;
Business Users and Organisational Account Administrators and Seat Holders;
Free users browsing the blog or downloading lead-magnets;
Anyone posting comments, forum messages, reviews, or other User-Generated Content.

3. Prohibited conduct

You must not, and must not assist or encourage anyone else to, use the Site to:

3.1 Break the law

Breach any applicable law, regulation, professional code of conduct, sanctions regime or court order;
Infringe any third-party right (including intellectual property, confidentiality, privacy, publicity or contractual rights);
Promote, facilitate, or engage in fraud, money laundering, terrorism, or any other criminal activity;
Disclose or process personal data of patients or other third parties without a lawful basis under the UK GDPR and a documented patient consent (where applicable).

3.2 Harm Physiodemy or our Course Materials

Copy, download (other than via a function we expressly provide), record, screenshot, screen-record, transcribe, scrape, mirror or otherwise reproduce Course Materials;
Share, distribute, resell, sublicense, lend, rent, lease, broadcast, publicly perform or publicly display Course Materials;
Post Course Materials on any external website, intranet, file-sharing service or social platform;
Use Course Materials, the Site or any data scraped from it to train, fine-tune, evaluate or develop any artificial intelligence, machine-learning or large language model;
Build a competing course, training product or service using Course Materials;
Remove, alter or obscure any copyright, trade mark or proprietary notice;
Falsely represent the scope of a Physiodemy certificate, accreditation or CPD claim.

3.3 Harm other Users

Post or transmit content that is unlawful, defamatory, harassing, abusive, hateful, discriminatory, threatening, obscene, sexually explicit, gratuitously violent, deceptive or fraudulent;
Promote self-harm, suicide, eating disorders, dangerous or illegal practice, or harm to others;
Bully, intimidate, dox, stalk or threaten any User, member of staff, contributor or third party;
Impersonate any person, misrepresent your professional status, or use a name or qualification you are not entitled to use;
Send unsolicited promotional messages or spam through any messaging feature;
Post fake reviews or testimonials, or solicit reviews in exchange for inducements (this is also prohibited by the Digital Markets, Competition and Consumers Act 2024).

3.4 Harm the Site

Introduce viruses, trojans, worms, ransomware, logic bombs or any other malicious code;
Conduct any denial-of-service, brute-force, credential-stuffing or other attack;
Attempt to probe, scan or test the vulnerability of the Site or breach any security or authentication measure;
Interfere with the proper working of any servers, networks or databases connected to the Site;
Use any robot, spider, scraper or other automated means to access the Site, except as expressly permitted;
Reverse-engineer, decompile or disassemble any part of the Site (except where prohibition is contrary to law);
Circumvent, disable or interfere with security or access-control features (including paywalls, DRM, watermarking, IP/region locks).

3.5 Misuse accounts

Share your Account credentials with anyone else;
Allow more than one person to use the same Account;
Create more than one Account for yourself, or create Accounts using false or misleading information;
Buy or sell Account access, certificates or completion records.

3.6 Patient confidentiality (Healthcare Professionals)

If you describe a patient case, post a clinical photo or share a clinical video in any part of the Services, you must:

ensure the patient (or their lawful guardian) has given valid, documented consent for the disclosure;
comply with the UK GDPR, the Data Protection Act 2018, the common law duty of confidence and your professional regulator's guidance;
fully anonymise all identifiable detail (face, tattoos, name tags, location markers, dates) unless consent expressly covers identification;
not use Physiodemy as a substitute for clinical record-keeping.

We may remove any post we reasonably believe risks patient confidentiality, even if you tell us consent was obtained.

4. Content standards for posts and submissions

When you post comments, forum threads, reviews, assignments or any other content:

be respectful, constructive and on-topic;
be accurate and supported by evidence where you make clinical claims;
credit sources you quote and stay within fair dealing for criticism, review or quotation under UK copyright law;
declare any conflict of interest (e.g. promoting your own clinic, product or affiliate link);
do not post promotional content for unrelated products or services without our prior written permission.

We reserve the right to remove or edit any post that does not meet these standards, with or without notice.

5. Reporting a breach

If you see content or behaviour on the Site that you believe breaches this AUP, please report it by emailing [email protected] with the subject line "AUP report" and including:

a link to the content (or a screenshot);
the username or email of the person involved (if known);
a brief description of why you believe it breaches this AUP;
your contact details so we can follow up if needed.

We treat all reports confidentially and will not share your identity with the reported User without your consent, save where we are required to do so by law or where the report is itself abusive or vexatious.

6. How we enforce this Policy

We may take any of the following actions where we reasonably believe this AUP has been breached. Action will be proportionate to the nature, severity and frequency of the breach.

Action	When
Informal warning	Minor first offence (e.g. off-topic post)
Edit or remove content	Content breaches standards but the User may stay
Temporary suspension of Account	Repeat or moderate breach (e.g. harassment, repeated spam)
Permanent termination of Account without refund	Material breach (e.g. content piracy, doxxing, fake reviews, security attacks)
Forfeiture of certificates	Where the certificate was obtained dishonestly or in breach of these rules
Reporting to professional regulator	Where a Healthcare Professional breaches patient confidentiality, scope of practice or fitness to practise standards
Reporting to law-enforcement	Where conduct is or may be criminal
Civil legal action	To recover loss, obtain an injunction, or claim damages, including for IP infringement, defamation or breach of contract
Recovery of costs	We may seek recovery of investigation, legal and remediation costs from the offending User where lawful

We will normally notify you of the action we have taken and the reason, unless to do so would prejudice an investigation or breach a legal duty.

7. Appeals

If you believe an enforcement action has been taken against you in error, you may appeal by emailing [email protected] with the subject line "AUP appeal" within 14 days of being notified. Your appeal should include:

the action you are appealing;
why you believe the decision was wrong;
any supporting evidence.

A senior member of the Physiodemy team who was not involved in the original decision will review the appeal and respond within 14 working days. The outcome of the appeal is final.

8. Changes to this Policy

We may update this AUP from time to time, in particular as new features, risks or regulations emerge. The "Last updated" date at the top reflects the most recent change. We will give registered Users reasonable notice of material changes by email or by prominent notice on the Site. Continued use of the Site after the effective date constitutes acceptance.

9. Contact

Physiodemy Ltd
Registered office: 1 The Avenue, St Marys Island, Chatham, England, United Kingdom, ME4 3AU
Company number: 12360582 (England and Wales)
Email: [email protected]